Large organizations will have fewer layers and use contingent workers as market needs change. Small management teams at the center will use data to direct the activities of front line employees more precisely than ever before. Productivity improvements will be created through the concurrent arrival and scaling of two massive disruptions: the comprehensive automation of repetitive tasks across the front and back office; and the use of analytics to drive decision-making down to the front line. The workforce will transform to consist of internal employees, freelancers and even consumers. Continuous learning will be the norm, with workers seeking ongoing enhancement of “soft” skills and “hard” skills. With a focus on self-directed project work, workers will take unprecedented accountability for their own careers and personal development.
- Source: Operating Models for the Future of Consumption - Accenture
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